Response to "Common Courtesy"

The question that is posed in Buying Courtesy is whether American society is losing courtesy and politeness? Most people, in my opinion, do not give thought to simple etiquette that the writer described as holding a door for someone, letting a person go ahead of you and being seen as impatient or rude when they order or pay at a register. The writer describes people who are impatient and selfish, who only hold the door for themselves, and do not engage in greeting the cashier at the register while paying for an order. The writer also says that Wawa is a place that is like a “melting pot,” and many people from many occupations gather. The writer also says that Wawa employees and everyone should be appreciated. The essay also says that America is becoming desensitized with technology being available such as the digital ordering at Wawa because you lose human interaction with people and one another.
I personally do not think this is true, people seem to be in a rush and sometimes are not polite but I do not think it is intentional. Also the digital ordering is just more efficient and it is not a way to eliminate human interaction. Some of the people that go to Wawa around lunch time are on the clock they are expected to be back at work and do not have extra time to waste because of their tight schedule so they cannot offer their spot in line. Not to mention, the workers at Wawa are faced with heavy lines and may not have time to participate in a conversation because of management and they are supposed to get their work done quickly. In my opinion, people act this way subconsciously and they do not realize what they are doing. At the same time, though these are not excuses to not be polite and respectful. Common courtesy should be used such as saying please and thank you. People, in my opinion, subconsciously act that way, when they are in a rush or stressed but I do not think it is intentional by any means. Why would someone want to appear rude and ungrateful?